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      How to Use the Deliverit Driver App

      The Deliverit Driver App streamlines your delivery operations, ensuring smooth coordination between the store, driver, and customer. This guide will walk you through setting up and using the app for efficient deliveries.

      How to Use the New Deliverit Driver App (New)

      The Deliverit Driver App helps streamline your store’s delivery operations, improving coordination between the store, driver, and customer. Follow this guide to get started and manage deliveries effectively.

      ✅ Step-by-Step Guide

      🟩 Install the App

      • Download the Deliverit Driver App from:

        • App Store (iOS)

        • Google Play Store (Android)

      🟩 Set Up Driver Credentials in DPOS

      • Go to DPOS > Staff Maintenance

      • For each driver:

        • Assign a username and password

        • Set their Security Profile to Driver

      🟩 Log In to the App

      • Open the Deliverit Driver App

      • Enter the driver’s username, password, and Store ID

        • Store ID can be found on your DPOS terminal main screen

      Note for iOS Users:

      • Go to Settings > Deliverit Driver > Location

      • Set to Always for accurate GPS tracking

      🟩 Assign Orders to Drivers

      • On your DPOS terminal, open the Delivery Map

      • Select an order

      • Allocate it to a driver

      • Click OK to confirm the assignment

      🟩 Start the Delivery

      • The order will appear in the Orders Feed of the app

        • (Swipe down to refresh if needed)

      • Tap Start Delivery

      • A push notification is sent to the customer: “Driver is on the way.”

      🟩 In Route to the Customer

      • When the driver enters the 100m geofence of the address:

        • The customer receives another notification: “Driver is approaching.”

      📌 Push notifications only work if the customer uses your store’s branded mobile app.

      🟩 Complete the Delivery

      • Tap Arrive in the app when the delivery is complete

      • Customer receives a final notification: “Delivery complete.”

      ⚠️ If a driver forgets to mark the delivery as complete, it will auto-complete when they return to the store.

      ✅ Driver Status Colors on the Delivery Map

      • 🟩 Green – Driver is ready

      • 🟨 Yellow – Driver is on delivery

      • 🟥 Red – Driver is returning to the store.

      Step-by-Step Instructions 


      Install the App       

      • Download and install the Deliverit Driver App from the App Store (iOS) or Google Play Store (Android) on the driver’s phone. 

      1

      Set Up Driver Credentials       

      • Ensure each driver is set up in DPOS > Staff Maintenance: 
      • Assign a username and password. 
      • Set the security profile to "Driver". 
      • Follow this link for assistance with setting up the Security Profile: Managing Security Profiles in DPos.
      3


      Log In to the App       

      • Open the app and log in using the assigned username and password. 
      • Enter your Store ID, found on the main screen of your DPOS terminal. 
      2

      Note:

      iOS Users Only

      Go to Settings > Deliverit Driver > Location and set it to Always to ensure accurate tracking. 


      Assign Orders to Drivers       

      • On your DPOS terminal, go to the Delivery Map. 
      4
      • Select the order and allocate it to the appropriate driver. 

      5

      6

      7

      • Click OK to confirm the assignment. 
      8


      Start the Delivery       

      • On the driver's app, the order will appear in the Orders Feed. (Swipe down to refresh if needed.) 
      9

      • Tap Start Delivery. 
      10
      • A push notification will be sent to the customer, letting them know their driver is on the way. 


      On Route to the Customer       

      • When the driver enters a 100-meter geofence of the delivery address, the customer receives another push notification: “Driver is approaching.” 

      Note: Customers will only receive push notifications if they are using your store’s branded mobile app. 


      Complete the Delivery       

      • Once the driver arrives and completes the handoff: 
      • Tap Arrive in the app to mark the delivery as complete. 
      • The customer receives a final notification: “Delivery complete.” 
      11

      Reminder: 

      If a driver forgets to mark the delivery as complete, the order will auto-complete when the driver returns to the store. 


      Driver Status Colors on the Delivery Map       

      • Green: Driver is ready. 
      • Yellow: Driver is on delivery. 
      • Red: Driver is returning to the store. 
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      By following these steps, your staff can confidently use the Deliverit Driver App for accurate and efficient deliveries. If you need help with setup or experience any issues, please contact the application support team.