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Configuring SMS Campaign in Studio

The SMS Campaign feature allows Studio users to send text messages to customers using contact lists. Users can compose messages, preview how they will appear on a mobile device, manage SMS credits, track links, schedule delivery, and review past campaigns.

Email

 

Important:

Before creating or sending an SMS campaign, please contact our Marketing Team for guidance and approval.

Accessing SMS Campaigns 

Step-by-Step Guide 

Log in to Studio 

Start by signing in to your Studio dashboard. 

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Go to Marketing

From the left-hand menu, click Marketing. 

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Open Campaign 

Click on Campaign to access configuration options. 

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Choose Communication. 

Under the campaign, choose communication. 

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Go to the SMS tab  

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SMS Campaign Draft Feature 

Studio allows you to save campaigns as drafts. 

  • You can save a campaign at any stage and return to it later. Saved campaigns are automatically stored as drafts.

  • It can also be viewed, edited, or deleted at any time. All campaign details, including recipients, message content, tracking settings, and scheduling options, are saved automatically.

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All campaign details are preserved, including: 

  • Sender ID 
  • Selected recipients 
  • Message content 
  • Tracking options 
  • Schedule settings 

SMS Campaign

From (Sender ID) 

  • Displays a dropdown of available Sender IDs (Usually Store Name)

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    • Use the Plus  “+” button to update the Sender ID

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    To (Recipients) 

    • Users can select one or more Contact Lists 

    Note:
    For step-by-step instructions on Creating a Contact List, click this link. 

    • Or by the Phone Numbers.

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    Message Composition 

    Message Field 

    • Users type their SMS message into the message box 
    • Placeholder text: “Type your SMS message here…” 
    • Emojis can be added using the emoji icon 

    Character & SMS Counter 

    Shows:  

    • Characters used 
    • Number of SMS messages required 
    • Helps estimate message cost before sending 

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    Message Preview 

    • Located on the right under Message Preview 
    • Shows how the SMS will appear on a recipient’s phone 

    Displays:  

    • Sender name 
    • Message content 
    • Timestamp 
    • Updates instantly as the message is edited 

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    Credit Balance 

    • The Current Balance is shown at the top of the campaign panel (e.g., 100 AUD) 
    • Reflects available SMS credits 
    • Credits are deducted automatically when messages are sent 

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    Campaign Options 

    Each option is enabled using a toggle. 

    Track Link 

    • Automatically shortens links in the message 
    • Tracks link clicks for engagement insights 

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    •  An unsubscribe link is automatically included in every message, allowing customers to opt out of future communications.  

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    Schedule Campaign 

    • Allows messages to be sent at a future date and time 
    • Messages are dispatched automatically at the scheduled time 

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    Split Batch Sending

    • Sends messages in batches over time 
    • Recommended for large contact lists 

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    Sending the Campaign 

    Send Button Behavior 

    The Send button is enabled only when:  

    • A sender is selected 
    • At least one contact list is selected 
    • A message is entered 

    When Send Is Clicked 

    • The system validates all inputs 
    • A confirmation prompt is shown 
    • SMS credits are deducted based on recipient count and message length 
    • Messages are sent immediately or scheduled 

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    SMS Campaign Logs
    View and track all SMS communications sent to your customer. Monitor delivery status and engagement.

    • Total campaigns

    • Total SMs Sent

    • Delivered

    • Total Cost

    • Search by message

    • If it is  completed, pending, failed, or choose all

    • Choose the date range

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    If you need further assistance, contact our Marketing Team for guidance and approval. You can reach them at Marketing@Deliverit.com.au or call 1300 117 117.