Oolio Pay (Integrated Payments)
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      2. Oolio Pay (Integrated Payments)

      V400M (4G) Connectivity Troubleshooting

      The following suggestions will assist overcoming connectivity (low reception) issues when using 4G Mode.

      1. Move to an Open Area:
        • Try moving to an area with a better signal and wait for a while until the signal is restored.
      2. Reboot the Device:
        • If the terminal still fails to connect (no cloud symbol on top notification bar), try rebooting the device:
          • Turn Off the Terminal: Press and hold the Cancel key until the display turns off (after 5 - 20 seconds).
          • Turn On the Terminal: Press and hold the Confirm key until the display turns on.
      3. Check Battery Status (Charge level):
        • Ensure the battery charge level is high enough for the terminal to turn on.

      These steps should help troubleshoot connectivity issues with the V400M mobile pin-pad. If you encounter any further issues or need additional assistance, feel free to reach out to our application support team.