This report identifies customers who have not placed any orders for a specific period of time. The DPos Application provides a straightforward way to generate a report on lost customers. Follow these steps to create your report.
Running a Lost Customer Report in DPOS
This guide helps you identify customers who haven't ordered in a while using DPOS. Stores can use this when planning promotions to re-engage inactive customers and boost sales.
How to Run a Lost Customer Report
Log into DPOS:
Sign in with your username and password.
Access the Lost Customer Report
- Navigate to the Reports section.
- Select "Lost Customers" from the menu.
Set Filters
- Choose the desired date range (e.g., last six months).
- Tick "Exclude Blank Addresses" to remove entries with no address.
View and Save the Report
- Click Preview to see the report on-screen.
- Click Print to get a physical copy.
- Click File to save the report as a .txt file on your computer.
Using this report helps you target inactive customers with special promotions to encourage repeat business.
Step-by-Step Process
Open DPOS:
Log in using your account credentials.
Navigate to Reports:
Select "Lost Customers" from the Reports menu.
Select Date Range:
Choose the desired date range for the report.
Exclude Blank Addresses:
Tick the "Exclude Blank Addresses" checkbox if you want to omit entries with no address.
Enter Order Value (Optional):
Order Value: The total amount spent on a single order. For example totals spend of $50.
Enter Number of Orders (Optional):
Number of Orders: nominating how many orders the lost customer was placing in that period. For Example 5 Orders.
Preview Report:
Click "Preview" to view a sample of the report.
Print Report:
Click "Print" to print the report directly.
Save Report:
Click "File" to save the report as a Text File (.txt) on your computer.
By following these steps, you will be able to generate a lost customers report on the DPos application efficiently. If you require further assistance, please contact our application support team.