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How to Refund an Integrated Tyro/Linkly Integrated Order in Dpos

Refer to this guide for instructions on processing refunds when operating with Tyro or Linkly integrated payment terminals.

Important:

This example shows the steps using Linkly (formerly PCEftpos), but you can follow the same process when using Tyro Payments.

Step-by-Step Refund Process 

Open Order Search 

Go to the Order Search function within DPos. 

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Find the Order 

Use available search filters (e.g., date, order number, customer details) to locate the order that needs to be refunded. 

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Click Modify Order to access the order detail screen. 

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Start the Refund Process

Click the “$” Reset Paid button.

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Complete Authentication  (If Required)
If prompted:

  • Enter your security credentials.
  • This step confirms that the person processing the refund has the appropriate security permissions.
  • Only users with the correct access level can continue.

Approve the Refund Prompt 

You will see a confirmation message: 

“The order you want to reset paid was paid via integrated EFTPOS. Refund the amount paid?” 

Click Yes to proceed. 

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Linkly / Tyro Terminal Authorisation 

The Linkly or TYro EFTPOS terminal will now ask for an authorised refund PIN. 
Enter the correct Refund Manager's PIN to validate the refund request. 

Customer Input Required

The terminal will prompt:

  • Tap or insert the original card used for payment 
  • Customer enters their PIN to finalize 
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Once completed, the refund will process and the order will update automatically. 

Refund Complete 

The integrated refund is now successfully processed.

 If you need further assistance, simply click the blue chat icon at the bottom-right corner of the screen to connect directly with our Application Support Team.