Sometimes, you may need to remove an item from an order, whether due to customer changes or entry errors. This guide will walk you through the process of purging a line item in DPOS and how to trace that action for accountability.
Step-by-Step Instructions
Part 1: Removing an Item from an Existing Order
Log in to DPOS
Start by logging in with your DPOS credentials.
Take or Open an Order
If you haven’t already taken the order, go ahead and create it.
For help, refer to our How to Take and Pay for a Pickup Order in DPos.
guide.
Open the Utilities Menu
From the DPOS main screen, tap Utilities.
Access Order History
Select Order History to view past and active orders.
Select the Order
In the order list, find and highlight the order that contains the item you want to remove.
Click “Purge Item.”
With the order selected, choose the Purge Item option from the menu.
Choose the Item to Remove
A list of items from the selected order will appear.
Highlight the specific item you want to remove.
Click the Purge Item button.
DPOS does not ask for confirmation. Once you purge an item, it’s final and cannot be undone. Double-check that you’ve selected the correct item.
Close the Order
Once the item is removed and the order total updates, the Close button.
Verify the Total
Recheck the order in the Order Search section.
Search for the order.
Click the Details button.to ensure the total reflects the change.
Part 2: Tracing Purged Items and Staff Actions
If you need to review which items were purged and who performed the action, follow the steps below.
Open the Reports Menu
From the DPOS main screen, go to Reports.
Select the “Purge Item” Report
Locate and click on the Purge Item report option.
Enable the Filter
On the report screen, check the box to enable purge tracking.
Run the Report
Click Preview to generate the report.
Review the Results
You’ll now see a list of all purged items, including:
- Item Details
- Staff Logged In at the time of purge
- PC Name (POS terminal used)
- PLU Code and other relevant item data
This report helps maintain transparency and accountability within your team.
By following these steps, you will be able to purge items from orders and track those actions within DPOS efficiently. If you require further assistance, please contact our application support team.