This guide provides step-by-step instructions on how to refund orders using Deliverit Cloud and DPOS platforms. It includes detailed instructions for both full and partial refunds, as well as tips for tracking the status of refunded orders.
Refund Using Deliverit Cloud
- Log in to Your Cloud Account
Open your web browser and go to cloud.deliverit.com.au
Enter your username and password to log in.
Once logged in, access the Online Ordering Admin through the drop-down box in the top-left corner.
- Select the Reports Tab
On the main menu, click on the "Reports" tab.
- Click on Sales
Under the Reports section, click on "Sales."
You can also set the date range that you want to search for the refund.
You can search by the Customer Name and Requested Time or Order Amount to find the specific order you need.
- Find the Order to Refund
In the Sales section, you will see a list of orders with details for each one.
Once you locate the order you wish to refund, click on the dollar symbol ($) icon on the right, under the 'Action' column.
- Input the Refund Amount
A prompt will appear asking you to input the Refund Amount.
Enter the amount you wish to refund.
- Optional: Add a Refund Comment
You can fill in the 'Order Refund Comment' field if you want to add any notes about the refund.
- Confirm the Refund
Click 'OK' to proceed.
A confirmation prompt will appear. Click 'OK' again to finalize the refund.
Note: After clicking OK, Refunds will be processed after 24 hours and it will take around 3-5 banking days for the refund to reflect on the customer's account.
- Partial Refunds
To make a partial refund, follow the same steps as above but enter the partial amount instead of the full amount.
Click on the dollar symbol ($) icon, enter the partial amount, and fill in the 'Order Refund Comment' if needed.
Click 'OK' to confirm, then click 'OK' again on the confirmation prompt.
Note: Refunds will be processed after 24 hours and it will take around 3-5 banking days for the refund to reflect on the customer's account.
Refund Using DPOS
- Log in to Your DPOS Account
Open your DPOS application and enter your login credentials.
- Select "Order Search"
From the main menu, select "Order Search."
- Choose the Dates to Search for Orders
Use the date selection tool to choose the date range for the orders you want to search.
Click 'Show Orders' to display all orders from the selected dates.
- Find the Order to Refund
Browse through the list of orders and select the one you want to refund.
Click the 'Refund' button next to the order.
- Confirm the Refund
A confirmation prompt will appear. Click 'OK' to proceed.
Add a 'Refund Comment' if necessary and click 'OK' again.
Note: Partial refunds must be processed through Deliverit Cloud as outlined at the beginning of the document.
- Final Confirmation
After clicking 'OK,' your order will be saved to the Refunded Queue.
Note: Refunds will be processed after 24 hours and it will take around 3-5 banking days for the refund to reflect on the customer's account.
Tracking Refunded Orders
You can see the status of refunded orders in Client Admin under Reports > Sales. 
By following these steps, you will be able to manage the online order refund process efficiently. If you require further assistance, please reach out to our application support team.