Hardware
      Back to home
      1. Deliverit Help Guides
      2. Hardware

      How to Prepare for Remote Support Using (AnyDesk).

      AnyDesk is a secure tool for remote support, allowing our support agents to access your device to troubleshoot issues efficiently. This guide will help you get ready step by step.

       

      How to Prepare for Remote Support Using AnyDesk

      AnyDesk is a secure and efficient tool for remote support. Follow these steps to prepare for a smooth session.

      ✔ Download and Install AnyDesk – Visit the AnyDesk website, download the installer, and follow the setup instructions.
      ✔ Open AnyDesk – Launch the application to find your AnyDesk address.
      ✔ Share Your AnyDesk Address – Provide your AnyDesk address to the support technician.
      ✔ Allow Remote Access – Click "Accept" to grant the technician access.
      ✔ End the Session – Close AnyDesk when support is no longer needed.

      Download and Install AnyDesk 

      Go to the AnyDesk website. 

      1

      Click on the "Download" button. 

      2

      Once the download is complete, open the installer file. 

      Follow the on-screen instructions to install AnyDesk on your computer. 

      3

      Open AnyDesk 

      After installation, open the AnyDesk application. 

      You should see a window with your AnyDesk address. 

      4

      Share Your AnyDesk Address 

      Provide your AnyDesk address to the person who will be providing remote support. 

      5

      Note: Close any sensitive or personal files that you don't want the support agents to see. 

      Allow Remote Access 

      When the support person connects to your computer, you may need to click "Accept" to grant them access. 

      End the Session 

      Close the AnyDesk application if you no longer require remote support. 

      6

      By following these steps, you can efficiently remote support via AnyDesk on DPos application. If you require further assistance, please contact our application support team.