Reporting and Data
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      2. DPOS
      3. Reporting and Data

      How to Extract Customer Phone Numbers and Email Addresses from DPOS

      Need to export your customers’ phone numbers and email addresses for marketing or customer service purposes? This guide will walk you through how to pull that data from your DPOS system using either the Mail List or Data Extraction report.

      Step-by-Step Instructions 

      Log in to DPOS 

      Log in to your DPOS system using your staff credentials. 

      1

      Open the Reports Menu 

      From the main screen, go to Reports. 

       2

      Option A: Using the Mail List Report       

      This method is great if you're focused on emails tied to past orders. 

      Select "Mail List." 

      Find and click the Mail List report from the list. 

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      Set the Date Range 

      Choose a wide enough range to include all customer data—e.g., from your store's opening date (e.g., January 2024 to now). 

      3

      Click Preview 

      4

      DPOS will generate a list based on your selected date range. 

      5

      Option B: Using Data Extraction

      Go to the Utilities Tab 

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      Select "Data Extraction." 

      Choose Data Extraction from the Reports menu. 

      7

      In the Table section, choose Customer.

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      Choose Fields to Extract 

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      When prompted, make sure to tick: 

      • Phone Number 
      • Email 
      • Date Joined (optional but useful) 
      • Click the right arrow.
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      • When done, click the Process button.
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      • Click OK.

      19

      Open the File  

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      Note: In-store purchases will not have an associated email address unless manually collected by the store. 


      By following this guide, you can successfully export and manage customer contact data from DPOS. If you require further assistance, please reach out to our application support team for help.