These instructions will guide you through checking your online ordering website and getting it back online so your customers can continue ordering.
Important:
If you store has a mobile application with Deliverit on IOS and Android, the same steps can be followed to troubleshoot when the app is offline.
Steps:
Open Your Web Browser:
Search for your website.
Check for Offline Messages:
The offline message may appear in three areas:
Homepage
When attempting to add an item to the cart
On the checkout panel on the right-hand side
Check DPos (Web Polling PC):
Ensure the DPos application is open on the polling PC (usually the server, but this can vary per store).
Once DPos is open, go to the Online Ordering button (only visible on the polling PC) and monitor the status icon on the right-hand side. It should show as Green (Online).
If your application does not have the online ordering button, log in to Dpos go to Utilities then click the poll web server.
Note: If the status icon does not show as green immediately, please close the page and reopen it after 30 seconds.
Check Internet Connection:
If the icon does not turn green, ensure your polling PC has a stable internet connection.
Troubleshoot Internet Issues:
If the internet connection is down, this may be why the online ordering website is offline.Check all physical Ethernet cables.
Ensure the internet indicator light is displaying the store's modem.
If you require further assistance, please contact our application support team.