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How to Access the Customer Insights Report on Studio

The Customer Insights Report provides valuable information about your customers, helping you understand customer behaviour, retention, and their spending trends over a selected period.

Accessing the Report

    • Log in to Studio at my.deliverit.com.au.

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    • Navigate to Reports.

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    • Select Customer Insights.

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    • Choose your desired date range.

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    • If you manage multiple stores, select the relevant store(s).

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    Refine the report using the available filters:

    Transaction Types
    • Pick Up – Orders collected by the customer from the store.
    • Delivery – Orders are delivered directly to the customer's address.
    • Shop – Orders placed through the online shop for products or merchandise.
    • Table – Orders placed by customers using QR table ordering while dining in the store.

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    Order Source

    • Deliverit App - Orders placed through IOS or Android native applications.
    • Deliverit Mobile - Orders placed through the mobile browser version on mobile phones or tablet devices.
    • Deliverit Web - Orders placed through a web browser on a desktop or laptop device.
    • POS - Orders entered directly through the DPOS system in-store.
    • DoorDash - Integrated Orders received through the DoorDash platform.
    • UberEats - Integrated Orders received through the Uber Eats platform.

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    Customer Summary

    The report displays the following key metrics:

    • Total Customers – Total number of unique customers within the selected period.
    • New Customers – Customers who placed their first order during the selected period.
    • Returned Customers – Customer had already ordered before the selected date range and then placed another order(s) during the selected period.
    • Repeat Customers – Customer placed more than one order during the selected date range.
    • Repeat Customer Percentage – Percentage of customers who returned and reordered.
    • Average Spend – Average amount spent per customer.

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    Customer Trends Chart

    The Customer Trends Chart provides a visual overview of customer activity over time, including:

    • New Customers
    • Repeat Customers
    • Returned Customers

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     You can view trends by:

    • Daily
    • Weekly
    • Monthly

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     This chart helps identify customer growth, retention patterns, and recurring purchasing behavior.

    Customer List

    The Customer List provides detailed customer information and allows you to:

    • Search for a specific customer.

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    • Filter customers by:
      • New Customers
      • Repeat Customers
      • Returned Customers
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              Manage Columns

              Customize the information displayed in the customer list by selecting from the following columns:

              • Store
              • Name
              • Phone Number
              • Address
              • Average Order Value
              • Total Sales
              • Order Source
              • Last Order Date
              • Total Orders
              • Status
              • Date Joined

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              Additional options include:

              • Reset to Default – Restore the default column selection.

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              • Export – Download the customer list for further analysis.

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              If you need further assistance, simply click the blue chat icon at the bottom-right corner of the screen to connect directly with our Application Support Team.