Monitoring refunded orders helps you keep track of customer issues and ensure financial accuracy. This guide shows you how to access and review refunded orders from your DPOS Cloud account.
Step-by-Step Guide
Log In to DPOS Cloud
Log in to your DPOS system using your staff credentials.
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Go to the Reports Section
From the left-hand side menu, click Reports.
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Select “Refunded Orders” Report
In the list of available reports, click Refunded Orders.
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Set the Date Range
Choose the date range you want to view, then click Apply to load the results.
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Included in the Report
The Refunded Orders report will display the following information:
- Total Order – The full order amount before the refund
- Order Time – The time the order was placed
- Payment Type – Method used for payment (e.g., card, PayPal)
- Order Type – Pickup, Delivery, or Dine-in
- Customer Details – Name and contact info of the customer
- Status – The current state of the refund process
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By following these steps, you will be able to access and review refunded online orders with ease. If you require further assistance, please contact our application support team.