Deliverit Quick Facts (FAQ)
This guide brings together all the essential information for Store Owners: the right teams to contact, where to access your systems, what hardware works best, how pay-outs and surcharges are handled, and an overview of our full product line-up.
Who to Contact
Technical and Application Support
- Hours: Monday – Sunday, 9:00 am – 10:00 pm AEST
- What they help with: Software troubleshooting for Deliverit Products and assistance with hardware-related issues
- Contact:
- Call: 1300 117 117 (Option 1)
- SMS: +61 489 930 979
- Email: Support@Deliverit.com.au
- Live Chat: Available via Deliverit Studio and Deliverit Cloud
Customer Growth and Success Team
- Hours: Monday – Friday, 9:00 am – 6:00 pm
- What they help with: Training, onboarding, and escalation of concerns
- Contact:
- Call: 03 8595 7920
- SMS: +61 489 073 381
- Email: Success@Deliverit.com.au
Accounts Team
- Hours: Monday – Friday, 8:30 am – 6:30 pm
- What they help with: Account inquiries, invoices, and payment issues
- Contact:
- Call: 1300 117 117 (Option 4)
- Email: Accounts@Deliverit.com.au
Sales Team / Account Manager
- Hours: Monday – Friday, 9:00 am – 5:00 pm
- What they help with: Product enquiries, upgrades, and new services
- Contact:
- Call: 1300 117 117 (Option 2)
- Email: Sales@Deliverit.com.au
Marketing Team
- Hours: Monday – Friday, 9:00 am – 6:00 pm
- What they help with: Email and SMS Campaigns, targeted promotions, designs, and marketing support
- Contact:
- Call: 1300 117 117 (Option 3)
- SMS: +61 483 918 484
- Email: Marketing@Deliverit.com.au
- Requests: Submit via Marketing Request Form
Deliverit Platforms
- Deliverit Cloud: Access daily sales reports, item performance, refunds, and more
- Deliverit Studio: Menu updates, trading hours, integrations, item availability, and configurations
- my.deliverit.com.au
- Uses same login as Deliverit Cloud
System Recommendations
- OS: Windows 11 for all hardware
- Benefits: Security Update. latest DPos version compatibility, seamless menu updates via Studio Platform.
- Hardware Requirements: Server and workstation specs
Knowledge Base
Access help guides and videos 24/7:
➡ help.deliverit.com.au
Surcharges & Payouts
- Public Holiday Surcharges: Set up in Deliverit Studio
- Online Ordering Payouts: Paid every Tuesday
- OolioPay (EFTPOS) Payouts: Settled next business day
- Fri–Sun settlements paid on Monday
- Basics Functions on the OolioPay Dashboard
Deliverit Product Suite
- DPOS: Fast POS designed for QSR venues
- Online Ordering: Seamless connection to point of sale
- Delivery Module: Track drivers and manage delivery runs
- Oolio Pay: Seamless integrated EFTPOS solutions
- Integrations: Uber Eats and DoorDash
- Third Party Delivery Driver Services : Uber Direct and DoorDash Drive
- Native Apps: iOS and Android
- Deliverit Cloud App: View live sales info from Mobile devices
- Marketing: SMS campaigns, automated emails, brochure design packages
- QR Ordering: Enable dine-in or takeaway QR ordering
Common System Action Guides
Change Online Ordering Platform trading hours
Close Online Ordering Platform
Enable Public Holiday Surcharge
Refund Online Order
Reset Studio Password
Live Sales Dashboard
If you require further assistance, simply click the blue chat icon at the bottom-right corner of the screen to connect directly with our Application Support Team.