Deliverit Quick Facts (FAQ)
This guide brings together all the essential information for Store Owners: the right teams to contact, where to access your systems, what hardware works best, how pay-outs and surcharges are handled, and an overview of our full product line-up.
Who to Contact
Technical and Application Support
- Hours: Monday – Sunday, 9:00 am – 10:00 pm AEST
- What they help with: Software troubleshooting for Deliverit Products and assistance with hardware-related issues
- Contact:
- Call: 1300 117 117 (Option 1)
- SMS: +61 489 930 979
- Email: Support@Deliverit.com.au
- Live Chat: Available via Deliverit Studio and Deliverit Cloud
Customer Growth and Success Team
- Hours: Monday – Friday, 9:00 am – 6:00 pm
- What they help with: Training, onboarding, and escalation of concerns
- Contact:
- Call: 03 8595 7920
- SMS: +61 489 073 381
- Email: Success@Deliverit.com.au
Accounts Team
- Hours: Monday – Friday, 8:30 am – 6:30 pm
- What they help with: Account inquiries, invoices, and payment issues
- Contact:
- Call: 1300 117 117 (Option 4)
- Email: Accounts@Deliverit.com.au
Sales Team / Account Manager
- Hours: Monday – Friday, 9:00 am – 5:00 pm
- What they help with: Product enquiries, upgrades, and new services
- Contact:
- Call: 1300 117 117 (Option 2)
- Email: Sales@Deliverit.com.au
Marketing Team
- Hours: Monday – Friday, 9:00 am – 6:00 pm
- What they help with: Email and SMS Campaigns, targeted promotions, designs, and marketing support
- Contact:
- Call: 1300 117 117 (Option 3)
- SMS: +61 483 918 484
- Email: Marketing@Deliverit.com.au
- Requests: Submit via Marketing Request Form
Deliverit Platforms
- Deliverit Cloud: Access daily sales reports, item performance, refunds, and more
- Deliverit Studio: Menu updates, trading hours, integrations, item availability, and configurations
- my.deliverit.com.au
- Uses same login as Deliverit Cloud
System Recommendations
- OS: Windows 11 for all hardware
- Benefits: Security Update. latest DPos version compatibility, seamless menu updates via Studio Platform.
- Hardware Requirements: Server and workstation specs
Knowledge Base
Access help guides and videos 24/7:
➡ help.deliverit.com.au
Surcharges & Payouts
- Public Holiday Surcharges: Set up in Deliverit Studio
- Online Ordering Payouts: Paid every Tuesday
- OolioPay (EFTPOS) Payouts: Settled next business day
- Fri–Sun settlements paid on Monday
- Basics Functions on the OolioPay Dashboard
Deliverit Product Suite
- DPOS: Fast POS designed for QSR venues
- Online Ordering: Seamless connection to point of sale
- Delivery Module: Track drivers and manage delivery runs
- Oolio Pay: Seamless integrated EFTPOS solutions
- Integrations: Uber Eats and DoorDash
- Third Party Delivery Driver Services : Uber Direct and DoorDash Drive
- Native Apps: iOS and Android
- Deliverit Cloud App: View live sales info from Mobile devices
- Marketing: SMS campaigns, automated emails, brochure design packages
- QR Ordering: Enable dine-in or takeaway QR ordering
If you require further assistance, simply click the blue chat icon at the bottom-right corner of the screen to connect directly with our Application Support Team.