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Configuring Push Notifications For Mobile Apps in Studio

Push Notifications in the Studio Marketing Dashboard allow businesses to instantly reach customers through quick, engaging alerts sent directly to their mobile devices. With this feature, you can create, schedule, and manage campaigns—all from one centralized dashboard. Whether you’re promoting a new offer, sending reminders, or updating customers about important events, push notifications help keep your customers informed and engaged in real time.

Prerequisites 

Only customers who meet all the following conditions will appear in the recipient list and receive push notifications: 

✔ The customer has an Online Ordering account 

They must have registered through any Mobile Ordering App (IOS/ ANDROID). 

✔ The customer is logged in on a mobile device 

Notifications are only delivered if the user is actively logged in on the mobile app.

✔ Push notifications are enabled on the customer’s device 

They must have granted permission for push notifications on their phone or tablet. 

Note: 
If any of the above conditions are not met, the user will not appear in the push notification recipient list and will not receive the message. 

Key Features 

With Push Notifications, you can: 

  • Create and send custom notification campaigns. 
  • Schedule messages for a future date and time. 
  • View all upcoming and past campaigns in Scheduled & History. 
  • Track the status of each notification (In Progress, Delivered). 

How to Access Push Notification Campaigns 

Follow these steps to find and set up your push notification campaigns: 

Step-by-Step Guide 

Log In to Studio 

Sign in to your Studio dashboard using your account credentials. 

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Select Marketing 

Inside the Settings menu, click Marketing to open all campaign-related tools. 

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Open Campaign Options 

Click Campaign to view your communication and campaign configuration. 

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Select Communication 

Under Campaign settings, click Communication. 

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Go to the Push Notification Tab 

Select the Push Notification tab to begin creating or managing notifications. 

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Creating a Push Notification 

Follow these steps to create a new push notification: 

Click “Create Notification” (or “Add Campaign”) 

This opens the notification setup window. 

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Fill Out the Required Fields 

Complete the fields in the modal: 

  • Title 
    A short headline or campaign name. 
  • Message 
    The body of the notification. Emojis are supported (🎉🔥📣). 
  • Customer List 
    Choose from your Studio Contact Lists. These lists are automatically populated based on your stored customer groups. 
  • Schedule Date & Time 
    Set when the notification should be sent. You may choose to send it immediately or schedule it for later. 

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Submit and done! 

Once all fields are filled in, submit the campaign. Your notification will either be sent instantly or at the scheduled time. 

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Here, you can view the current status of your notifications.

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You can also filter the results by:

  • Pending - Shows notifications that are queued and waiting to be processed

  • Delivered – Shows notifications successfully sent
  • In Progress – Shows notifications that are still being processed

  • Cancelled - Shows notifications that were stopped before delivery

     

     
  • Failed – Shows notifications that were not delivered

  • If the campaign is already in progress, further edits to the message are restricted.

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Push Notifications are a powerful tool for increasing customer engagement and staying connected with your audience. Make sure your contact lists are updated, and your customers have enabled push permissions to maximize your campaign reach. 

If you need further assistance, click the blue chat icon at the bottom‑right corner of the Studio dashboard. This connects you directly to our Application Support Team for live help.